Since restarting service again in June, we have had to make a lot of procedural changes to ensure both staff and patients are safe and looked after. Every aspect of our service has been affected by coronavirus; waiting times, appointment structure, supply chains, how many patients we can allow into the building… Below is an overview of the changes we have made as a practice: As both a doctor’s surgery and day procedure unit, we are focused on infection control and the whole surgery is constantly cleaned throughout the day. No patient is admitted without triage and patients must wear masks while on site. The whole surgery has been redesigned for social distancing where appropriate and you will only be admitted when it is safe to do so. We shall ask you to tell us if you or any family members develop any of the coronavirus symptoms or are identified on the Track and Trace programme. On the day of the procedure we will ask you to confirm that you or family members have not had symptoms, and we will check your temperature. You may be refused entry at this point and have your appointment rearranged. You will be met by trained staff wearing PPE and taken immediately to the N2S waiting area. All appointments have been structured to minimise the time you are with us and the contacts you have with staff. ALL PROCESSES HAVE BEEN CONSIDERED AS IF ALL OF US COULD ASYMPTOMATICALLY BE CARRYING THE VIRUS All staff have been trained in the new processes, and you can be assured your and our staff’s safety is the absolute priority. We have had very positive feedback from the patients we have treated since resumption.
HOW YOU CAN HELP
FOLLOW THE GUIDANCE
Wear a mask Wash your hands Keep your distance Follow any instructions given The guidance is in place for a reason!
APPOINTMENT TIMINGS MATTER
Appointments have been structured to allow for the minimum amount of people in the building at all times.Please arrive on time for your appointment, and have your lift home ready and prepared to collect you.Reminder: Only the patient will be allowed to enter, unless agreed prior due to care needs
DON'T TURN UP WITH SYMPTOMS
High temperature New, continuous cough Loss or change to your sense of smell or taste We appreciate you may have been waiting for a long time for your procedure, but it is imperative you let us know as soon as possible should you or a household member start to display symptoms.
BE PATIENT AND KIND TO STAFF
All of our services were affected by the stopping of non-essential procedures earlier in the year. Our waiting times have increased, as has the demand as other operators have not started up a full service again. This is not the situation we want for our patients, however it is the situation we are in, so please do not direct your frustrations at staff. We operate a zero-tolerance policy, which can be found linked below.